Q. My mom received a pension that she had turned into an annuity through Metlife. She did it this way because she did not want to worry about being taxed or paying taxes. The problem is, she is having a difficult time communicating with Metlife. She has called and called, and they claim they sent out her paperwork when in fact they haven’t. What other routes can she take to expedite this because she is so fed up she wants to take all of her money out. Is there anybody we can contact besides Metlife?
A She might try contacting OPM, but I’m not sure that they will intervene. She might also try filing a complaint with her state insurance commission.