Q. I am a federal employee and I have a TSP account from which I am trying to take out a residential loan. So far I have faxed in my information four times and I am told every time that a different page is unreadable. The issue is I have sent each fax from a different fax machine and there is an issue every time. I would like to follow a complaint, but the thrift line is no help. How would I go about filing a formal complaint?
A. The Federal Thrift Retirement Investment Board administers the TSP. You can contact them through their website at www.frtib.gov.